How to Set Up a Medicaid Ride

All transportation requests must be made through New York State’s Medicaid transportation broker, MedAnswering Services.

Step-by-Step Instructions

If you are a Medicaid recipient in New York State and need transportation to a medical appointment, you must schedule your ride through the state-approved transportation broker, MedAnswering Services.

Call MedAnswering Services (MAS) at their toll-free number: 📞 866-753-4430

Let them know:

  • Your appointment date and time
  • Your pickup and drop-off locations

That you’d like to choose Aero Transportation as your provider

💡 Did You Know?

Medicaid gives you the right to choose any approved provider.
We hope you’ll choose Aero Transportation — one of the top-rated NEMT providers in Western New York.
Learn more about 


What Happens After You Call
  • Once your ride is scheduled through MAS, Aero Transportation will receive the trip confirmation.
  • You don’t need to call us separately — but you’re always welcome to reach out with questions.


still have questions

We’re here to help.

Aero Transportation Office

Naz716 Business Center
6951 Williams Road #A1

Niagara Falls NY, 14304

Phone

716-283-8294

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