How to Set Up a Medicaid Ride
All transportation requests must be made through New York State’s Medicaid transportation broker, MedAnswering Services.
Step-by-Step Instructions
If you are a Medicaid recipient in New York State and need transportation to a medical appointment, you must schedule your ride through the state-approved transportation broker, MedAnswering Services.
✅ Call MedAnswering Services (MAS) at their toll-free number: 📞 866-753-4430
Let them know:
- Your appointment date and time
- Your pickup and drop-off locations
That you’d like to choose Aero Transportation as your provider
💡 Did You Know?
Medicaid gives you the right to choose any approved provider.
We hope you’ll choose Aero Transportation — one of the top-rated NEMT providers in Western New York.
Learn more about
What Happens After You Call
- Once your ride is scheduled through MAS, Aero Transportation will receive the trip confirmation.
- You don’t need to call us separately — but you’re always welcome to reach out with questions.
still have questions
We’re here to help.
Aero Transportation Office
Naz716 Business Center
6951 Williams Road #A1
Niagara Falls NY, 14304
Phone
716-283-8294
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